We ship on Tuesdays and Wednesdays to ensure the fastest and safest arrival for your items. If you need us to ship on any other day, please reach out via email and include your order number, we will try our best to accommodate your request!  

If you have delivery issues with your product or shipment, please reach out via email within 7 days of receiving your item to the following email address: hello@rerootgardens.com Pease include pictures of the box and packaging and/or product as needed, pictures are required for refunds. 

Please read our shipping policy here for further info